Returns & Exchanges
You can return your Fig Tree Accessories purchase for a merchandise credit that can be used online or in our store within 30 days of purchase (Christmas Gifts are extended to 2 months). Exchanges must be in unused condition and in the state you received them. All SALE, Custom, and Chan Luu are not eligible to be returned. Jewelry orders: stones may vary in shape and color (these are all natural unique stones) the stone may not match the online photo exactly. Stones might be damaged from shipping (however, we work hard to package in order to protect from damage). We are happy to replace or offer merchandise credit for any jewelry piece that was damaged or if you prefer a different stone. If apparel doesn't fit or you aren't happy with the item you are eligible for a merch credit. We want to make sure you get exactly what you want. Please allow 2-4 weeks on items that may be on back order (occasionally this happens and it depends on the vendor). Items occasionally get held up in customs, however we hard to get them moved thru. USPS or another Shipping Company sometimes have delays and this is out also out of our control. We will do everything we can to help track and locate your order.
All Sale and Daily Deal Sales are Final.
To request a return, please contact us here and include your order number and reason for return for a Merch Credit or you can email us at firstname.lastname@example.org. Shipping charges are non refundable. You will have 6 months from the date of merch credit to redeem on the Fig Tree Accessories website or in the store. Merchandise Credits will be the current value of item in our system at time of return.
Return restocking fee is $4.95
Original shipping cost is non-refundable.
If you return an item because you changed your mind, it doesn't fit, you don't want it, customer is responsible for shipping back costs (we recommend USPS First Class with tracking, this is the most reliable and priced the best).